If a user forgets his/her voicemail password, the system administrator can reset the password from the system admin phone (extension 12401) as follows:

• Hit top right button (voicemail button)
  
•  *
• 991
• 991
• 9 (secret option # that is not listed in message)
• 2 (main)
• type mailbox number followed by the # sign
• 3 (Change password)
• type new password followed by the # sign